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Help & FAQs
How do I place an order?
How do I pay for my order? What are the payment terms? Whom can I call to help me with my order? How long does it take to get my order? What are your standard verses for 2008? Can I write my own verse for my cards? What if I want to have my address imprinted on my envelopes? Can I have foil stamping on my cards and/or envelopes? Can I print my logo on these products? Can I change my order? Are you going to automatically send me a proof? If my order does not satisfy my needs, what do I do? Whom do I contact with billing questions? How much will my shipping and processing cost? How do I request a catalog? How do I request a sample? How do I remove myself from the mailing list? How do I place an order? Choose any of the following methods:
Choose from one of the following methods:
Payment is due upon receipt of merchandise. Whom can I call to help me with my order? If you encounter difficulty placing your order with our online catalog, please call our telephone sales department at (800) 835-0699, Monday through Friday between the hours of 8 a.m. to 7 p.m. EST. Otherwise e-mail us and we will contact you in a timely manner. How long does it take to get my order? On most orders, allow 3 to 5 working days after we receive your order for personalization, plus ground UPS standard delivery time. For custom verses, logos, and/or foil personalization, please allow 5 to 7 working days after approval, plus delivery time. To ensure timely delivery, unless otherwise specified, orders placed in December will automatically be shipped priority rate and billed to your account. What are your standard verses for 2008? Greenwoods offers 20 holiday specific verses and 62 all occasion verses to help compliment your card selection. View the 2008 holiday verses. View the 2008 all occasion verses. Can I write my own verse for my cards? Yes, you can! Type your verse, up to five lines, in the space provided for the custom verse. Custom verses in ink are FREE on all holiday cards. Custom verses in foil are available on holiday cards for a $30 die charge, in addition to the foil stamping charges. Custom verse charges do apply to all occasion cards - $25 for ink and an additional $30 for custom verses in foil. What if I want to have my address imprinted on my envelopes? Envelopes may be personalized with your name and address (up to 4 lines) in ink or foil to match your card verse and personalization. The charge for imprinting the envelopes with ink is $12.00 set-up charge plus 6¢ an envelope. The charge for stamping envelopes with foil is $12.50 set-up charge plus 11¢ per envelope. Can I have foil stamping on my cards and/or envelopes? We can stamp your verse and company name in gold or silver foil on the inside of any card and/or your return address on your envelopes. An extra charge applies for each, $12.50 set-up charge plus 11¢ per card and/or envelope. Alternate verses are available in foil at these same prices. Custom verses are also available with the addition of a $30 die charge plus the foil-stamping price. There also is a $30 die charge for any customer art or stock logo stamped in foil. Please allow additional production time for foil stamping requests. Foil stamping is not available on Calendar Greetings or on postcards. Can I print my logo on these products? Yes, your own company artwork (or trademark) can be printed for a one-time charge of $25. Exact reorders of your custom logo are $6 per item. Note: There is a $30 die charge for any stock logo or company artwork stamped in foil. Can I change my order? Yes, it may be possible to alter your order, depending on its stage in the fulfillment process. Call (please do not fax) the Customer Service department at (800) 533-1572. Are you going to automatically send me a proof? No, if you require a proof, please call Telephone Sales at (800) 835-0699. If my order does not satisfy my needs, what do I do? If you are not completely satisfied with your order, just call us toll free at (800) 533-1572 or send an e-mail message to customer service. We'll gladly give you a full refund, credit, or replacement order. Whom do I contact with billing questions? Please call (800) 533-1572 or send an e-mail message to customer service. How much will my shipping and processing cost? The following shipping and processing charges apply to orders prepaid by credit card:
All charges are subject to a fuel surcharge and/or delivery area surcharge. Shipping and processing charges are designed to compensate the seller for its shipping costs and help offset the costs for receiving and processing orders, maintaining inventory and related warehousing costs. How do I request a catalog? You can request a catalog online from our catalog request page on the website. Alternatively, e-mail us or call a sales representative at (800) 835-0699 and request a catalog. How do I request a sample? Each card has an "order sample" link next to it. Request a sample by clicking the link and adding the sample to your shopping cart. Samples are free of charge. You can also call a sales representative at (800) 835-0699 and request the sample(s). How do I remove myself from the mailing list? Please call us at (800) 835-0699 or email service@greenwoodscollection.com to request the removal of your name. We would appreciate your telephone number or account number. |
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